Apple phones that support eSIM:

• iPhone XS and iPhone XS Max (released in 2018)
• iPhone XR (released in 2018)
• iPhone 11 series (iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, released in 2019)
• iPhone SE (2nd generation, released in 2020)
• iPhone 12 series (iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max, released in 2020)
• iPhone 13 series (iPhone 13 Mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, released in 2021)
• iPhone 14 series (iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, released in 2022)
• iPhone 15 series (iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, released in 2023)
• iPhone 16 series (released in 2024)

Samsung:

• Samsung Galaxy S20 series (S20, S20+, S20 Ultra)
• Samsung Galaxy S21 series (S21, S21+, S21 Ultra)
• Samsung Galaxy S22 series (S22, S22+, S22 Ultra)
• Samsung Galaxy S23 series (S23, S23+, S23 Ultra)
• Samsung Galaxy S24 series (S24, S24+, S24 Ultra)
• Samsung Galaxy Z Fold 3 and Z Fold 4
• Samsung Galaxy Z Flip 3 and Z Flip 4
• Samsung Galaxy Z Fold 5 and Z Flip 5
• Samsung Galaxy A54 (select markets)

Google:

• Google Pixel 2 (and later models)

Motorola:

• Motorola Razr 2019 (and later models)
• Motorola Edge 20 series
• Motorola Edge 30 series

OnePlus:

• OnePlus 9 series (OnePlus 9, OnePlus 9 Pro, OnePlus 9R)
• OnePlus 10 series (OnePlus 10 Pro, OnePlus 10T)
• OnePlus 11 series
• OnePlus Nord 2T and other select models

Huawei:

• Huawei P40 series
• Huawei Mate 40 series
• Huawei P50 series

Xiaomi:

• Xiaomi 12 series (select models)
• Xiaomi 13 series (select models)

Sony:

• Sony Xperia 1 II and later models

Oppo:

• Oppo Find X3 Pro and later models

Realme:

• Realme GT 2 Pro and later models

Transferring your current phone number to FR Mobile X is simple. We just need your existing phone number, your current carrier’s name, and your account number. Typically, the transfer process takes less than 24 hours. Please note that some carriers may only process transfers Monday through Friday, excluding national holidays. The transfer for your first number is free, and you can keep your Toronto number even if you move to a different city.

For Apple devices:

1. Open the Settings app.
2. Navigate to General and then select About.
3. Scroll to the relevant number (IMEI or EID) and tap on it to view or copy the number.

For Android devices:

1. Open the Settings app.
2. Scroll down and tap on About Phone.
3. Select the IMEI or EID number to view or copy it.

Alternatively, if you are unable to find the numbers via these methods, you can dial *#06# on your device’s dial pad, and the IMEI and EID numbers will appear on the screen.

Yes, all of our plans offered in Canada are unlimited unless otherwise specified. Our Unlimited plans provide unlimited data usage, but please note that your speeds may be slowed once you reach your plan's data allowance. For example, if your plan offers 20GB of data at 5G speeds, your speeds will be reduced once you surpass 20GB. However, you can continue to use unlimited data without concerns about data limits or overages.

You will be connected to one of the three largest networks in Canada, providing extensive coverage. Our service offers unlimited roaming across Canada, covering 99% of the population. You can enjoy reliable coverage no matter where you are in the country.

To avoid unexpected charges, we block international roaming by default. If you require roaming while traveling, you can purchase one of our travel plans for a set price over a designated period. Alternatively, you can contact customer service to activate international roaming, but please be aware that you will be responsible for any charges incurred. International roaming fees are based on the tower used, not the geographical location. For example, if you roam to a U.S. tower while in Canada, you will be billed for usage. Please ensure you fully understand the potential charges before enabling international roaming or incurring overages.

After signing up for service, you will receive a push notification with your eSIM details and installation instructions. The process is simple: by clicking the link provided in the notification, you will be guided through the steps to install your eSIM. Ensure your phone is powered on and connected to Wi-Fi to receive the push notification.

Once your line is activated, you will receive a push notification with your new phone number. If you forget your number at any time, you can call a friend and ask them to check your caller ID. The first and last name you provide during sign-up will appear as your name on other people's caller IDs.

Once you reach the 5G speed threshold of your plan, we will reduce your speeds for the remainder of your billing cycle to a maximum of 512 Kbps. You will still be able to browse the internet and use email, but video quality may be reduced and other high-bandwidth applications may take longer to load.

You will be billed in advance for the upcoming month of service. Your payment details will be securely stored on our system for future billing. You will receive a notification 7 days before your billing date. If payment is unsuccessful, you will have 24 hours to resolve the issue, after which your account may be suspended until payment is received. Reactivation can take up to 24 hours on business days. If you cancel mid-month, you will still be responsible for the remainder of the monthly service fee, as we do not offer refunds for partial billing periods. Additional fees may apply.

Cancelling your service is straightforward and can be done without the need to contact anyone. As you are on a no-contract plan, simply log into your account on our website and navigate to the "Manage Subscriptions" section. From there, you can cancel or modify any subscription as needed. To avoid being charged for the upcoming month, please ensure you cancel before your next billing date. Please note, we do not offer refunds for partial billing periods.