faq

GENERAL

FKN Rich is a lifestyle. Experience the other side of life with FKN Rich. A brand dedicated to bringing you the most premium products. We were not destined to follow the crowd. Our ideas are big. People call us crazy. We are the misfits. The ones who see life differently, that's who we are.

You can reach us through our social media channels such as Instagram or our email: sales@fknrich.com. We try to respond within 24 hours.

Each of our products has an individual size chart. Please use the specific chart to determine your best fit. All size charts are in inches.

If you would like to receive advice regarding your required size, do not hesitate to email us. 

Yes! The FKN Rich Influencer Program is inviting all aspiring influencer or content creators that have a passion of streetwear to join. Unlock exclusive savings, free products and earn cash rewards. Simply promote your code and earn a commission every time someone makes a purchase using it. Join the team now!

ORDER

Once you’ve placed your order, you will receive a confirmation email with your order number. Once our team has processed your order and your items are shipped, you will receive a second email with a tracking number to be able to track the progress of your order.

Since we want to make sure that you will receive your items as soon as possible, we will start processing your order as soon as we receive it. This means that once your order has been placed, there is little chance to edit or cancel it.

If there is an issue always contact us by email as soon as possible with your request so that we can help you with your order.

We are sorry if you have received an incorrect or faulty item. We strive to achieve 100% satisfaction when our customers receive their favorites. In order to get this sorted for you, please email us the following info:

• Your name
• Your order number
• Picture of the fault/incorrect item
• Product name (this can be found on your order confirmation email)

When you order multiple items in one order, these may be shipped separately if there is a delay or an item is out of stock on a specific item so these can get delivered faster to you.

SHIPPING

At FKN Rich we are committed to ensuring customer satisfaction by processing orders as fast as possible. With that being said shipping times fluctuate between 3-4 business days! However over the past couple of months our brand has exploded due to popularity, so if items sell out or are delayed we will notify you and update the website.

The tracking number may not be updating due to temporary stock shortages for one or more items in your order due to popularity of the items. Once we replenish our inventory and the shipping label is scanned by our shipping provider, your tracking information will be promptly updated.

All orders come with a tracking number that allow you to track the progress of the order. After placing your order with us please allow 1-2 days for processing from our team, once your order has been shipped out, the tracking number and information will be emailed or texted to you within 24 hours!

There will be no additional fees added after you have paid for your item, and it has been shipped. If there is any issue with this, feel free to contact us.

If you are not at home when your package is delivered, the courier will leave a card or send an email with more information about where your order is, how to pick it up, or how to make a new delivery. Also check your tracking number for more information about this.

If your order will be returned back to us due to non-collection, We will arrange a free resend of your order.

RETURNS

We have a 90-day return/exchange policy, which means you have 90 days after receiving your item to make a request. To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Your request to exchange/return can be submitted here.

Once we receive your return package, we will send you a confirmation of receipt via email and process your refund immediately. The refund will automatically be processed according to the payment method that you used to place the order.

You will have 90 days to make an exchange/return from the day you receive your package.

Customers based in Canada, Europe, UK and USA are able to use our return portal. You can find the return portal here.

If you have any questions about the return portal, or you are not able to use the portal, feel free to email us. 

Important: the address on the package is NOT our return address. We will not receive the package if you send it to that address and therefore we will not be able to refund you. 

No, this is not the return address. We will not receive the package if you send it to that address, and therefore we will not be able to refund you. 

This is very unfortunate, perhaps you can check the carrier that you have used to find out where your package is. Unfortunately, there is nothing that we can do to help you in this case. As long as we have not received the items that you would like to return, we are unable to process a refund. 

Shipping protection

Zen Shipping Protection protect's from Damage, Loss & Theft. Get peace of mind with Delivery Guarantee in the event your delivery is damaged or lost during transit.

If you do not have shipping protection enabled on your order and in the scenario that your package is damaged, lost or stolen we are not liable for replacing that package.

Shipping protection can be added to your order in the cart before checking out.

To protect your order against loss or theft, add Zen Shipping Protection can be added to your order in the cart before checking out.

When you add Zen Shipping Protection, you can easily file an issue for a lost, stolen, or damaged package here. When you file an issue, it will be reviewed for approval for a reorder or store credit within 1-2 business days. 

To protect your order against damage that occurred during shipping, add Zen Shipping Protection in the cart before checking out.

When you add Zen Protect before checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder within 1-2 business days. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at sales@fknrich.com and we will be happy to work with you to solve the situation.

If you insured your order with Zen Shipping Protection at checkout, you can file a claim directly at here and we'll get the claims process started for you.

FKNRICH VIP INSIDER

Unlock the Ultimate VIP experience with the FKNRICH VIP Insider Club. VIP members enjoy a $100 monthly store credit to spend sitewide, empowering you with exclusive savings on every order, up to 80% off, and new deals every week. Get all these benefits absolutely free for the first 14 days.

Becoming a FKNRICH Insider unlocks the ultimate VIP experience! As a VIP Member, you'll enjoy:

  • A free $100 monthly store credit to spend sitewide.
  • Exclusive savings on every order, with up to 80% off.
  • Access to new deals and arrivals every single week.
  • The best streetwear at the best prices, with 70-80% off everything.

Easy! Shop the site, add items to your cart, and the VIP Insiders Club will be automatically added with our intro offer. An account will be created with your details, including the VIP membership upon completing your first order.

To redeem your exclusive store credits, login to your account and proceed to the checkout. There, you'll have the option to apply your store credits and enjoy your exclusive insiders-only savings!

Skip a month means you can skip the subscription for a month, and you won't be charged for it. However, you also won't receive the $100 VIP member credit for that month. To skip a month, simply log into your account and select the option to skip or contacting our 24/7 customer service for any additional assistance.

If you don't skip the month, you'll still get all of the amazing VIP Insider benefits. This includes access to your $100 store credit, exclusive discounts, member-only limited drops, and more exciting perks.

A store credit is a monthly credit automatically added to your account after the 14 day free trial. You can use it to purchase anything on our website, giving you the freedom to choose from our extensive collection of products.

You can cancel your membership by logging into your account or contacting our 24/7 customer service for any additional assistance. Additionally, you have a free 14-day trial, which you won't be charged for.

Yes, it's important to be logged in to your account when making purchases as a member. This ensures that your membership benefits, such as discounts and store credit, are applied correctly, and helps you avoid accidentally adding another membership to your account.

GIVEAWAY

Once The Sweepstakes Have Finished, Our Federally Compliant Sweepstakes Host Will Be Given All The Data With The Entries. The Sweepstakes Company Will Conduct A Computer Randomized Drawing And Select A Winner.

The giveaway concludes on July 1st, 2024, and we'll be announcing the lucky winner by July 10th, 2024.

Unlock your chance to win a Tesla by participating in our giveaway—every $5 spent on apparel grants you an additional entry into the exciting draw!

Be on the lookout for the thrilling winner announcement! We'll reach out to you via email or phone, using the contact details provided in your order. It's important to note that we prioritize your security and will strictly refrain from reaching out through social media to steer clear of potential scams and protect your personal information. (You will have 48 hours to claim the prize)

Access the customer portal to conveniently check the number of entries you've accumulated for a chance to win the Tesla.

Once the winner has been officially chosen, we will proceed to travel to the destination and hand-deliver the Tesla.

No, you do not have to place an order every month with your membership. However, being a member grants you exclusive benefits such as a $100 monthly store credit, up to 70% off discounts, and access to members-only limited drops, making it advantageous to take full advantage of these perks each month.

Didn't find your answer?

Our customer service will be happy to help you.