Refund, Return & Exchange Policy

Last Updated: October 29, 2026

At FKN Rich, customer satisfaction matters. We aim to provide a clear and fair return process while maintaining appropriate product safety standards.

This voluntary return policy applies in addition to any mandatory consumer protection rights provided by applicable law.

1. 90-Day Return & Exchange Policy

Eligible products may be returned or exchanged within 90 days of delivery.

To qualify for a voluntary return or exchange, merchandise must generally:

• Be unused, unworn, and unwashed.

• Remain in its original condition.

• Include original packaging and applicable tags.

• Have valid proof of purchase.

Returned items are subject to inspection before a voluntary refund or exchange is approved.

2. Consumable Products

For hygiene, quality-control, and product-safety reasons, opened or used consumable products, including caffeine pouches, energy gum, gummies, beverages, and similar products, are generally not eligible for change-of-mind returns.

Unopened consumable products may be considered for returns within the applicable return period, subject to product condition and applicable law.

This restriction does not apply where a product is defective, damaged, incorrectly supplied, or otherwise subject to a mandatory legal remedy.

3. Final-Sale Products

The following products are generally non-refundable for change-of-mind purchases unless a specific offer states otherwise:

• Gift cards, except where required by law.

• FKN Rich Insiders Club subscriptions.

• Mystery Box subscriptions.

• Individual Mystery Box purchases.

• Other items expressly identified as final sale before purchase.

Final-sale conditions do not override statutory cancellation, refund, or product-conformity rights.

4. Damaged, Defective or Incorrect Orders

If an order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Email sales@fknrich.com and include:

• Your order number.

• A description of the issue.

• Photographs where helpful.

Our team will review the circumstances and arrange an appropriate remedy, which may include a replacement, refund, repair, or other solution consistent with applicable law.

5. How to Request a Return

Returns and exchanges must be initiated through:

Returns Portal: https://fknrich.com/apps/return-exchanges

Email: sales@fknrich.com

Customers should obtain return instructions before sending merchandise.

Items sent without prior authorization may require additional processing and identification.

Do not mail returns to our business mailing address unless specifically instructed to do so.

6. Return Shipping Costs

For eligible voluntary returns, we will provide instructions explaining whether a prepaid shipping label is available and whether the customer is responsible for return shipping.

Where an item is defective, damaged, or incorrectly supplied, we will fulfil any return-shipping obligations imposed by applicable law.

We do not guarantee free return shipping for every voluntary return.

7. Refund Processing

Once an eligible return has been received and inspected, we will notify you of the approval or rejection of the voluntary refund.

Approved refunds are generally issued to the original payment method within 10 business days after approval.

Your payment provider may require additional time to post the refund.

Where applicable law requires faster processing, those requirements take precedence.

If more than 15 business days have passed after your refund was approved, please contact sales@fknrich.com.

8. Exchanges

Eligible apparel products may generally be exchanged for a different size within 90 days of delivery, provided the product remains unworn, unwashed, and in its original condition.

Exchange availability depends on available inventory.

9. Lost or Stolen Packages

If an order has not arrived or tracking shows delivery but the package cannot be located, contact us promptly.

We may request information needed to investigate the shipment with the carrier.

We will provide remedies required by applicable consumer protection and delivery laws.

Optional shipping-protection services do not remove any statutory rights available to customers.

10. Incorrect Addresses and Uncollected Orders

Customers are responsible for entering accurate shipping details.

If an order is returned because an address was entered incorrectly or the parcel was not collected, additional shipping or handling charges may apply when permitted by law.

Refund and cancellation rights required by law will remain available.

11. International Orders

International customers may be entitled to additional statutory rights under the laws of their country or region.

These may include cancellation, withdrawal, product-conformity, and refund rights.

Such mandatory rights take precedence over conflicting voluntary-policy restrictions.

12. Contact Information

NL INTERNATIONAL LLC d/b/a FR Brands

1457 SE Summit Trl
Stuart, FL 34997
United States

Email: sales@fknrich.com

Website: https://fknrich.com